We want you to love your new outfit just as you love taking your Zumba Fitness Classes! ZUMBAWEAR ®is high quality, Columbian made, fashionable fitness wear and your satisfaction is important to us. If you need to return or exchange a product, please do respect our return policy which is pretty simple. The customer is responsible for shipping costs associated with the exchange/return unless we made an error. The product can be returned within 14 days, but only if it is unopened and is in its original sealed purchased state with original factory seal without any damage to the packaging and contained items. The returned product(s) must be in perfect condition which means it must be unworn, unwashed, and have no traces of hair, deodorant, makeup or distinctive smells and include original tags, if applicable. Item(s) returned due to possible defect are subject to verification. (Zumba Shoes: Must be returned with its original packaging and in perfect condition using a separate shipping container. The actual shoe boxes CANNOT be used as shipping containers. Place original shoe box in a shipping box similar to the one you originally received your boxed shoes in. Taped and damaged shoe boxes without original packaging will be reshipped back to you and unfortunately no refund will be issued. All tags, if any must be attached to the shoes and original packaging must be intact.) All Gift cards, accessories, undergarments such as sports bra's, books/magazines, SALE and CLEARANCE items purchased are FINAL SALE and are not eligible for a refund. They cannot be returned. We respect that our customers expect to receive brand new and unworn packaged Zumbawear products. We hold fast to this policy for hygiene purposes. The customer is required to cover shipping costs on all exchanges. Happy Shopping!